At Adroit we are adamant about everyone's safety, and thus our zero tolerance policy. Our includes but is not limited to both drug and alcohol use while driving for Adroit. Any driver found to be in violation will have their Adroit account immediately deactivated. Our zero tolerance policy extends to any physical contact with riders and the illegal use of a mobile device for talking, texting or using phone while driving for Adroit.
For any complaint, please contact our Care Team by emailing firstname.lastname@example.org or calling (888) 778-3413. You can also file a complaint through the Commission’s Passenger Section at email@example.com or 1-800-894-9444.